Communication Coaching & Training

Better conversations. Better relationships. Better outcomes.

What makes this different?

Most of us are never taught how to communicate — not in a way that helps us navigate conflict, express our needs, or truly understand each other.

We’re expected to manage complex conversations in our relationships, families, and workplaces without ever being shown how.

At Insight Speech, we believe communication is a skill that can be learned, practised, and strengthened over time.

This service creates space for reflection, learning, and real-world practice — so you can develop the confidence and skills to handle tricky conversations with greater clarity, calm, and connection.

What We Offer

We provide practical, skill-based support through:

  • Individual communication coaching
  • Couple counselling with a strong focus on communication
  • Team training for health, disability, and workplace settings

Our focus is not just on talking about communication — but on actively building the skills that allow you to navigate difficult conversations now and into the future.

Skills & Outcomes

Through this work, you will develop practical communication skills that lead to meaningful, real-world change:

  • Communicate your needs, thoughts, and boundaries with greater clarity and confidence
  • Stay more calm and regulated in difficult or emotionally charged conversations
  • Recognise and understand your communication patterns, and shift those that are no longer helpful
  • Listen with greater depth — helping others feel heard, understood, and valued
  • Respond rather than react, even when conversations feel tense or uncertain
  • Navigate conflict in a more constructive and respectful way
  • Build stronger, more connected relationships — personally and professionally
  • Feel more confident having tricky or sensitive conversations
  • Develop skills to repair misunderstandings and reconnect when communication breaks down
  • Increase your ability to reflect, adapt, and grow in how you communicate over time

For Individuals

  • Greater self-awareness and understanding of how you communicate
  • More authentic and confident self-expression
  • Improved relationships across personal, family, and work contexts

For Couples

  • Reduced conflict and clearer, more effective communication
  • Stronger emotional connection and mutual understanding
  • Practical tools to work through challenges together — now and in the future

For Teams

  • Increased confidence in handling complex or sensitive conversations
  • Improved communication with clients, families, and colleagues
  • More consistent, professional, and inclusive communication practices
  • Stronger collaboration and team functioning

Facilitation and Training work with Shae

  • Quote Icon
    2026
    Mittagundi Outdoor Education

    Staff training: Working Well Together: developing communication skills for care and curiosity

    “This stuff is so critical. I wish I knew this earlier in life”

    www.mittagundi.org.au

  • Quote Icon
    2015 - Present
    Facilitation of interagency and family meetings

    ‘I am in awe of Shae’s ability to facilitate a recovery team’s differing agendas into a cohesive event where everyone is heard with heart and respect. Shae makes it look deceptively simple, when in fact it is her immense skill and personal attributes that facilitate non-judgemental discourse, where each member gets their needs met. Outcomes are evident and celebrated, at the pace of the person at the centre of the meeting, with clear plans moving forward, where everyone has rights and responsibilities towards the action items and goals that are set. I learn so much from Shae every time I work with her.’

    Partners in Recovery, Staff Member

    www.centrecare.com.au

  • Quote Icon
    2017 - 2022
    Mittagundi Outdoor Education

    Staff support role

    • Communication skills training
    • Conflict resolution
    • Self-awareness training
    • Facilitated course debriefings
    • Team facilitation
    • Individual coaching and counselling

    “Shae helped direct the team emotions towards positive outcomes and the topics that needed to be talked about. She assisted me in discussing my thoughts and feelings in a helpful way rather than unfocused and negative venting”

    Mittagundi, Program Leader

    www.mittagundi.org.au

  • Quote Icon
    2022 February & June
    Beechworth Community Childcare Centre

    Staff training- Developing skills for tricky conversations.

    “Shae left us with practical skills for work and life. She is a skilled facilitator and can adapt when needed. I wish more people had this training.”

    BCCC, Staff Member

    www.beechworthchildcare.com.au

  • Quote Icon
    2015 - 2016
    South West Brain Injury Rehabilitation Service
    • Facilitation - End of year service analysis
    • Training - facilitating family and interagency meetings
    • Training - Suicide Risk
    • Facilitation- management team
    • Strategic Plan
    • How do we make decisions?

    “Shae’s facilitation was able to get the group to a point I would never have been able to get the team to”

    Rehab Service, Team Leader

    www.nsw.gov.au

  • Quote Icon
    2016
    Life Without Barriers

    Behavioral Assessment -Facilitation and planning with team of support workers

    “Shae helped us be a team. She bought people out of the woods and made the most of our differences”

    Life Without Barriers, Support Worker

    www.lwb.org.au

  • Quote Icon
    2019
    Plena Healthcare

    Bringing together Speech Pathology and counselling

    “I've never experienced being heard like that. You should do a TED Talk”

    www.plenahealthcare.com.au

© Copyright, Insight Speech. All Rights Reserved.
Website by WWW.ART Design Services